Shipping

We are committed to delivering your order as quickly and efficiently as possible. This shipping policy outlines our shipping practices and procedures to ensure a smooth delivery experience for our customers.

1. Shipping Methods and Carriers We offer various shipping options to meet your needs. We partner with USPS, FedEx, and UPS to provide reliable and timely delivery services. Customers can choose from:

  • Standard Shipping

  • Expedited Shipping

  • international shipping

2. Order Processing Time All orders are processed within 7-10 business days. Orders placed on weekends or holidays will vary timing.

3. Shipping Rates Shipping costs are calculated at checkout based on the weight of your order and the destination. We offer the following:

  • Flat Rate Shipping: calculated at checkout.

  • International Shipping Rates are calculated based on destination and weight.

4. Delivery Time Estimated delivery times vary depending on the shipping method selected:

  • Standard Shipping: 10-15 business days

  • Expedited Shipping: 7-10 business days

  • International Shipping: 10-30 business days, depending on the destination and customs clearance

Please note that these are estimated delivery times and actual delivery may vary.

5. Order Tracking Once your order has shipped, you will receive an email with tracking information. You can track your order using the provided tracking number on the carrier’s website.

6. Shipping Restrictions While we strive to ship to as many locations as possible, there are some restrictions:

  • We do not ship to P.O. boxes or APO/FPO addresses.

  • We ship internationally but there may be restrictions based on specific countries.

7. Damaged or Lost Packages If your package is lost or damaged in transit, please contact our customer support team at sarina@londensummers.com within 7 days of the expected delivery date. We will work with the carrier to resolve the issue as quickly as possible.

8. Returns and Exchanges For information about returns and exchanges, please refer to our Return Policy. Customers are responsible for return shipping costs unless the item is defective or we made an error.

9. Customs, Duties, and Taxes For international orders, customers are responsible for any customs duties, taxes, or fees that may apply. These charges are not included in the purchase price or shipping cost.

10. Contact Information For any questions or concerns regarding shipping, please contact our customer support team:

  • Email sarina@londensummers.com

  • Phone: (720) 504-3470

Thank you for shopping with londen st! We appreciate your business and look forward to all the beautiful moments music brings us <3

RETURNS

At londen st, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help. Please review our return policy below for information on returns, exchanges, and refunds.

1. Eligibility for Returns

  • Items must be returned within 30 days of the purchase date.

  • Items must be unused, unworn, and in the same condition that you received them.

  • Items must be in the original packaging with all tags and labels.

  • Proof of purchase (receipt or order confirmation) is required for all returns.

2. Non-Returnable Items

  • Gift cards

3. How to Initiate a Return

  • Contact our customer service team at sarina@londenst.com to initiate a return.

  • Please provide your order number, the item(s) you wish to return, and the reason for the return.

  • Once your return request is approved, we will provide you with a return authorization and instructions on how to send the item(s) back to us.

4. Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or we made an error.

  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

5. Refunds

  • Once we receive your returned item, we will inspect it and notify you of the status of your refund.

  • If your return is approved, we will initiate a refund to your original method of payment.

  • Please allow 10-15 business days for the refund to appear on your statement, depending on your payment provider.

6. Exchanges

  • We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at sarina@londensummers.com.

  • For exchanges due to size, color, or preference, please initiate a return and place a new order for the desired item.

7. Sale Items

  • Only regular-priced items may be refunded. Sale items are final sale and cannot be returned or exchanged.

8. International Returns

  • International customers are responsible for return shipping costs, including any customs duties or fees.

  • We recommend using a trackable shipping service for international returns.

9. Contact Information For any questions or concerns regarding returns, please contact our customer support team:

  • Email: sarina@londensummers.com

  • Phone: (720) 504-3470

Thank you for shopping with londen st. We value your business and strive to provide the best possible service. <3